We know many of you will have questions about Coronavirus & how we will be managing this during your stay so we have compiled a list of questions below.
If your question is not covered please EMAIL us.
(please check your original confirmation prior to arrival - very frequently guests believe they have booked with breakfast on a 3rd party site when they have not and this is only realised when they arrive to check in - to avoid congestion at reception please check your original confirmation from the 3rd party in advance.)
A La Carte cooked breakfast will be available as normal (if included in the rate paid). Certain changes i.e. no buffet food, will be altered as per guidance from the government.
Check in Process at Reception
Our normal check in procedure involves welcoming you and showing you the area on maps and providing guidebooks etc and then personally showing you to your room. Whilst we would love to continue doing so social distancing means this is not possible. Whilst maps are available we have also developed a guest website so guests can have easy access to tourist information and hotel information in one place. You will be emailed a link to the guest pack the day prior to your stay and you can access it using the QR code at reception.
Again, this will be made as brief as is possible with a receipt sent via email rather than you needing to wait and have this handed to you.
If you collect a parking permit during your stay it is essential this is returned to reception.
Your key and parking permit will have been sanitised before being issued to you.
How we are keeping staff & guests safe
Hand sanitiser is available in all public areas and there are clear markings at reception to ensure social distancing. Staff will wear masks unless medically exempt and we regularly ventilate our reception area. Staff are offered lateral flow COVID testing regularly prior to their shifts.
From 8th August 2020 the government has said that face masks should be worn by members of the public in hotel public areas.