UPDATE - From the 5th November the UK Government have again closed hotels for leisure purposes. If your stay is for business or meets the other strict stay criteria as per the www.gov.uk website you maybe able to still stay with us but we advise calling ahead on 02392 009009. Sadly we cannot accept any leisure guests but hope to see you again from 3rd December. 

We look forward to seeing you soon. You can book here for the best rates compared to all third party sites.

We know many of you will have questions about Coronavirus & how we will be managing this during your stay so we have compiled a list of questions below.

If your question is not covered please EMAIL us.

We feel very lucky to be in on the South Coast where cases are much lower than most areas of the country so you can enjoy your break with as much peace of mind as possible at this time. 

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Breakfast Service

​(please check your original confirmation prior to arrival - very frequently guests believe they have booked with breakfast on a 3rd party site when they have not and this is only realised when they arrive to check in - to avoid congestion at reception please check your original confirmation from the 3rd party in advance.)

A La Carte cooked breakfast will be available as normal (if included in the rate paid). Certain changes i.e. no buffet food, will be altered as per guidance. 

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Check in Process at Reception 

Our normal check in procedure involves welcoming you and showing you the area on maps and providing guidebooks etc and then personally showing you to your room. Whilst we would love to continue doing so social distancing means this is not possible. Whilst maps are available we have also developed a guest website so guests can have easy access to tourist information and hotel information in one place. You will be emailed a link to the guest pack the day prior to your stay and you can access it using the QR code at reception. 

Under normal circumstances we would be carrying everyone's luggage as standard. If you are elderly or struggle with bags we can still assist. Staff can bring your bag from the car to outside your bedroom and will carry the luggage with protective gloves if you prefer. 

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Check Out

Again, this will be made as brief as is possible with a receipt sent via email rather than you needing to wait and have this handed to you.

If you collect a parking permit during your stay it is essential this is returned to reception. 

Your key and parking permit will have been sanitised before being issued to you.

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Evening Meal Options 

The Florence Arms is open and available to guests. They can also supply room service from 12pm - 9pm. Please note as per current guidance the closure is strictly 10pm. 

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How we are keeping staff & guests safe 

Hand sanitiser is available in all public areas and there are clear markings at reception to ensure social distancing. 

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If we require your card details or ID on check in 

In some cases we require card details or ID before we can check you in. In these cases we will contact you prior to arrival - please ensure we have an up to date contact number for you as if we cannot reach you in advance we may not be able to welcome you on arrival.

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Cash

We will not be taking cash as a payment method during this time - please have your card available. If you do not have another means of payment unfortunately we will not be able to assist at this time. 

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Face Masks

From 8th August the government has said that face masks should be worn by members of the public in hotel public areas. Please see the guidance here

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How you can help us

Reopening and adjusting to the new normal is essential but it will take time for us to refine these new procedures. Please be aware check in may take slightly longer at the moment and staff are doing their very best under new and testing times.